Store Policy

HAS MY ORDER SHIPPED?

You will receive an email with a tracking number after your package ships. All packages are shipped with a flat rate of $5.00 USD, with an additional $.50 USD per item added to an order.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please use the tracking number provided via email after your package ships.

WHAT QUALIFIES AS A "BUSINESS DAY”?

Our business days are Monday through Friday, excluding U.S. holidays.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept Visa, Mastercard, American Express, Discover, and Paypal.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your card is charged immediately. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.

WHAT CURRENCY ARE THE PRICES IN LAVISHDISARRAY.COM?

The prices displayed in the store are in U.S. dollars. Your credit card company determines the exchange rate at the time the order is authorized. If you would like to know the conversion of the prices into other currencies, we suggest checking your local newspaper or consulting an online resource for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. 

MAY I ORDER BY PHONE?

We provide customer care support via our contact page. We will reply within 48 hours M-F 9am-5pm EST.

CAN I CANCEL OR MAKE CHANGES TO THE ITEMS IN MY ORDER?

Once an order has been placed, it cannot be modified or canceled.

WILL MY ENTIRE ORDER COME IN ONE DELIVERY?

If your order contains multiple items, you may receive these items in separate packages. As we source our made-to-order goods from multiple warehouses, we will ship your items from the closest location to you. This may result in items arriving at different times.

HOW SECURE IS MY ORDER?

We use the latest SSI encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

DO YOU ACCEPT DEBIT CARDS?

Debit/check cards with a Visa/Mastercard logo are accepted on our site, and you can use them like a regular credit card. 

I DON'T HAVE A CREDIT CARD. CAN I ORDER BY MAIL WITH A MONEY ORDER?

Unfortunately, we do not accept money orders. Shopping on our site with your credit card is safe and secure.

WHAT'S YOUR RETURN POLICY?

All lavishdisarray.com merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.

However, our goal is your complete satisfaction. If your item has arrived damaged or defective, please do not hesitate to contact us, with pictures of your damage within 48 hours of receiving your order, and we will be able to assist you. 

We encourage our customers to refer to our size charts, available on the product page, or to contact customer service, if they have any questions before placing their order.